Last updated: May 24, 2026
This Shipping Policy explains how Jenn Wick Candles handles order processing, shipping, delivery estimates, and shipping-related issues for our online shop.
Business Information
Jenn Wick Candles
A Division of Mountain Mist Creations LLC
495 Ikes Rd
Wellsboro, PA 16901
Email: webmaster@jennwickcandles.com
Processing Times
Orders are processed as quickly as possible. Because many Jenn Wick Candles products may be handmade, personalized, or prepared in small batches, processing times can vary by product, order size, season, and customization details.
Personalized and Custom Orders
Personalized candles may require additional time so labels, names, dates, messages, and other custom details can be prepared accurately. Please make sure all customization information is correct before submitting your order.
Shipping Rates
Shipping rates are calculated at checkout when available and may depend on package weight, destination, shipping method, carrier rates, and promotional offers.
Delivery Estimates
Delivery dates shown at checkout or in tracking information are estimates only. Carrier delays, weather, holidays, high-volume seasons, incorrect addresses, and events outside our control may affect delivery timing.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. Jenn Wick Candles is not responsible for delays, returned packages, or delivery issues caused by incorrect or incomplete address information.
Lost, Delayed, or Damaged Packages
If your package appears lost, delayed, or damaged, please contact us as soon as possible at webmaster@jennwickcandles.com. Please include your order number and any photos of damaged packaging or products so we can review the issue and assist you.
Heat and Weather Considerations
Candles can be sensitive to heat. During warmer months or extreme weather, packages may soften or shift while in transit. We recommend bringing packages indoors promptly after delivery and allowing candles to return to room temperature before use.
Returned Packages
If a package is returned because of an incorrect address, failed delivery attempt, refusal, or failure to pick up the package, additional shipping charges may apply before the order can be resent.
Contact Us
Jenn Wick Candles
A Division of Mountain Mist Creations LLC
495 Ikes Rd
Wellsboro, PA 16901
Email: webmaster@jennwickcandles.com