Last updated: May 24, 2026
Jenn Wick Candles, a division of Mountain Mist Creations LLC, respects your privacy and is committed to protecting the personal information you share with us when you visit our website, place an order, contact us, or interact with our shop.
Information We Collect
When you shop with Jenn Wick Candles, we may collect information such as your name, billing address, shipping address, email address, phone number, order details, payment-related information, account information, and any personalization details you provide for custom candle orders.
We may also collect basic website usage information, such as pages visited, browser type, device information, referring pages, and general location data through cookies, analytics tools, security tools, and similar technologies.
How We Use Your Information
We use your information to process and fulfill orders, create personalized products, communicate with you about your purchase, provide customer support, improve our website, prevent fraud, maintain website security, comply with legal obligations, and share updates or marketing messages when you have chosen to receive them.
Personalized Orders
If you submit names, dates, messages, or other custom details for a personalized candle, we use that information only to create and fulfill your order, provide support, and maintain accurate order records.
Payments
Payments are processed through third-party payment providers. Jenn Wick Candles does not store your full payment card details on our website. Payment providers may collect and process payment information according to their own privacy policies and security practices.
Shipping and Service Providers
We may share necessary information with trusted service providers who help us operate our shop, including payment processors, shipping carriers, email providers, website hosting providers, analytics providers, fraud prevention services, and other tools needed to run our business.
Cookies and Analytics
Our website may use cookies and similar technologies to support shopping cart functions, remember preferences, understand website traffic, improve performance, and help protect the site from spam or misuse. You can adjust cookie settings through your browser, but some site features may not work properly if cookies are disabled.
Email Communications
If you sign up for emails or make a purchase, we may send order updates, customer service messages, and, when permitted, promotional emails. You may unsubscribe from promotional emails at any time by using the unsubscribe link in the email or contacting us directly.
How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards to help protect personal information. However, no website, online store, or method of electronic transmission can be guaranteed to be completely secure.
How Long We Keep Information
We keep personal information only as long as needed for business, tax, legal, security, and customer service purposes, unless a longer retention period is required or permitted by law.
Your Choices
You may contact us to request access to, correction of, or deletion of certain personal information, subject to legal, security, and business recordkeeping requirements. You may also opt out of promotional emails at any time.
Children?s Privacy
Our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated ?Last updated? date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Jenn Wick Candles
A Division of Mountain Mist Creations LLC
495 Ikes Rd
Wellsboro, PA 16901
Email: webmaster@jennwickcandles.com